Customer vLearning

Customer loyalty is a primary goal for most organisations. Gaining and keeping loyal customers is globally recognised as a key to business growth. With the continued arrival of new competitors and the increasingly knowledgeable and demanding consumer, maintaining customer retention represents an absolute imperative focus for successful companies.

iVirtual Academy enables you to provide a more responsive and knowledgeable service to your customers, on demand, while reducing the cost of travel and resources. It is a powerful way to build customer satisfaction and customer loyalty by providing a powerful way to engage external audiences with exceptional results.

iVirtual Academy allows you to use the online environment to deliver live training to large audiences of customers and prospects located anywhere in the world. It is designed to give you a single solution for all virtual training needs. The flexible and highly scalable iVirtual Academy model helps you deliver training to all your customers, whether you have one event or hundreds.

With iVirtual Academy you can reach across countries and borders to harness the power of the internet in delivering strategic customer education with a best-in-class virtual learning solution.

Click here to learn more about the benefits iVirtual Academy can deliver to your organisation.

Employee vLearning

Attending external training sessions and courses is often not feasible when we consider the time, travel and cost burdens on your business. However, ongoing development of employee skills and expertise is essential to business growth.

The Learning Factor offers an innovative, interactive and cost-effective training solution with the best-in-breed iVirtual Academy online learning solution. Delivering learning in this live and interactive format has numerous benefits for your organisation and its people, including:

• Cost effective implementation resulting in reduced travel and logistical costs associated with classroom, out of office or other forms of training
• Ongoing access to training which can be delivered to new employees at flexible times to maintain competency levels within the organisation
• The delivery of consistent training programmes to employees spread throughout global offices
• The use of audio and video to deliver clear explanations, even for complex or technical training.

The iVirtual Academy virtual training solution is tailored to meet the specific needs of your organisation and its people. Contact The Learning Factor to view a live demonstration of how iVirtual Academy can be adapted to your business.

Franchisee vLearning

iVirtual Academy enables franchisors and franchisees to deliver virtual training programs to owners, management and employees with 24/7 real-time access to knowledge and courseware at their individual locations. It allows users with peer-to-peer/peer-to-expert collaboration to address business problems and quickly distribute the latest promotional program requirements, so more time can be spent serving customers.

The affordable learning and knowledge transfer platform offered with iVirtual Academy supports virtual conference rooms for meetings with franchisor staff and multi-location operators. With iVirtual Academy, franchisees can offer new and existing employees interactive training rather than traditional and often ineffective methods such as reading operating manuals and relying on un-productive supervised training. The iVirtual Academy virtual solution also resolves the need travel resulting in increased output and lower training costs.

Click here to learn more about the benefits iVirtual Academy can deliver to your organisation.

Channel vLearning

Many organisations rely on sales channels to bring their products to market. A strong channel can be your greatest strength, a weak channel can severely impact your bottom line.
Although many companies have grown their internal learning solutions, the partner channels often remain seriously under-funded. There are tangible benefits to improved management of that channel from a learning perspective. Dynamic companies are becoming focused on channel and partner education to ensure the end customer receives consistent, robust information and support.

Channel partner education programs are gaining increased attention as the complexity of products and solutions increases. Regular, ongoing education programs to your channel are essential to continually stimulate the product and target market. You want your channel to add value to every customer interaction in order to drive revenue. Therefore you need to get them timely and effective information, training and certifications to motivate them to sell your products and services.

iVirtual Academy helps your partners and channel gain the most up-to-date knowledge on critical products and knowledge, while significantly reducing the costs of in-person and classroom training.

Contact The Learning Factor to view a live demonstration of how iVirtual Academy can be adapted to your business.